Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within two (2) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@efarm.com.my to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
URBAN E FARM TRADING
Attn: Returns
RMA #
2 Jalan Damai Rasa 1 Alam Damai Cheras
Kuala Lumpur, 56000 56000
Malaysia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
018-4096771
info@efarm.com.my
This return policy was created using Termly’s Return and Refund Policy Generator.
